AI automation in production.

Challenge

A growing company was processing hundreds of invoices monthly through manual data entry into NetSuite, leading to delays and errors.

Solution

We built an AI agent that monitors an email inbox, extracts invoice data, routes to human reviewers, and pushes approved invoices to NetSuite automatically.

Results

• Invoice processing time reduced from days to minutes
• Manual data entry eliminated for 85%+ of invoices
• Error rate dropped significantly with AI extraction + human review

Challenge

A contact center was only able to manually review 3% of calls, missing quality issues and making coaching inconsistent.

Solution

We deployed an AI agent that analyzes every call recording against custom quality rules, scores each call, and generates specific coaching suggestions.

Results

• Moved from 3% to 100% call coverage
• Consistent scoring eliminated evaluator bias
• Agent performance improved through targeted, timely feedback

Challenge

An insurance firm received high volumes of email requests for certificates, name changes, and policy edits — all requiring manual action in EPIC.

Solution

We built an AI agent that reads customer emails, detects intent, and performs the appropriate actions on the EPIC insurance platform automatically.

Results

• Certificate generation time reduced from hours to minutes
• Email backlog eliminated with 24/7 automated processing
• Staff freed to focus on complex underwriting tasks